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Choose your built-in Android email app:

Gmail appSamsung Email app

Before you begin, update the Gmail app to the latest version:

  1. Open the Google Play Store app on your phone or tablet.
  2. Type “Gmail” into the search bar and then select Update.

    Note: If the update option is not available, you’re already on the latest version.

Step 1
Open the Gmail app.

Tap the menu icon in the upper left corner > Settings > Add account > Exchange and Office 365.

Important: Do NOT choose “Outlook, Hotmail, and Live” unless you want to sync email only and not calendar/contacts.

Choose Exchange

Step 2
Enter your full email address and tap Next.

Enter your password and tap Next.

Add your email addressEnter password

Step 3
Follow steps for your account type:

  • users: skip this step
  • Exchange or other accounts: you may have to ask your IT admin or email provider for server settings and set up your account manually
  • Office 365 work or school: you may see a Redirect requestscreen. Tap OK.If you see a Redirect request, tap OK.On the Incoming server settings screen, change your server to

Step 4
Follow any prompts you may get for security or device permissions, sync settings, and more.

Click OK on any prompts you may receive.

If you have an Office 365 work or school account, you may also be asked to confirm Remote security administration and approve additional security measures. In this case, choose OK or Activate.

Step 5
Go to the inbox you just set up. If you see an email that says “Action Required to Sync Email,” open it and tap Use another Mail app instead.

If you don’t see this message and emails are syncing, skip this step.

Click the link to enable sync

Step 6
Pull down the Android notification bar by swiping down from the top of your screen.

Open the notification barIf you see a notification that reads “Unable to sync calendar and contacts,” tap it. Then tap Allow to give access and you’re done!

Note: If you don’t see a sync error, verify your calendar and contacts are syncing.

Having trouble? We’ve got your back.

please utilize our Help Desk Services.

By sending your support requests to, or call 604-925-8106 EXT 3

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